Privacy Policy
Overview
This Privacy Policy explains what information Prodaaps may collect through the website, mobile application, GPS tracking platform, support, billing, service, and related workflows; how it may be processed; and what rights users may have regarding their personal data.
Data controller
The data controller for the platform is Prodaaps Venture Private Limited, address -. For privacy questions, contact support@prodaaps.com or info@prodaaps.com.
Purpose of processing
- To operate, monitor, analyze, secure, and improve the website, mobile application, and GPS tracking services.
- To provide live tracking, reports, alerts, playback, geofences, tickets, billing, AMC, device lifecycle, and support workflows.
- To maintain service stability, account security, audit logs, and customer communication.
- To send service notifications, account updates, support responses, renewal communication, and legally required notices.
Information we collect
- Account and registration details such as name, company, email, phone, address, role, and login information.
- Vehicle/object/device details such as object name, IMEI, device model, SIM number, installation details, service records, AMC, warranty, and lifecycle history.
- GPS and telemetry data such as location, speed, direction, movement, stoppage, ignition, event data, timestamps, and route history.
- Support, ticket, billing, invoice, payment reference, renewal, and communication records.
- Website/mobile technical data such as IP address, login/session data, browser/device information, date/time, approximate location, cookies, and usage logs.
Sharing of information
Information may be shared with authorized users, administrators, service providers, technicians, hosting/payment/communication providers, legal authorities, and support teams only where required for service delivery, account management, security, payment, support, legal compliance, or customer-approved work.
Payment and third-party services
Payment processing may be handled by third-party gateways or banking/payment providers. Prodaaps may store transaction references, payment status, amount, currency, invoice, and billing records, but sensitive payment credentials are handled according to the payment provider process.
Security
We use reasonable safeguards such as access controls, server maintenance, security monitoring, permission rules, and operational procedures to protect information. No system can guarantee absolute security, especially where cloud hosting, network providers, user devices, SIM networks, and third-party services are involved.
Retention
Data is retained as long as needed for service delivery, legal compliance, audit, billing, support, dispute handling, security, and business requirements. GPS history and reports may be retained according to plan, configuration, or customer agreement.
Cookies
Cookies and session data may be used to keep users authenticated, remember preferences, secure access, measure usage, and improve website/mobile experience. Some cookies are temporary for the session; others may remain to support preferences or analytics.
Your rights
Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, or review of certain personal data. Requests can be sent to support@prodaaps.com and may require identity/account verification.
Changes to this policy
Prodaaps Venture Private Limited may update this Privacy Policy when services, laws, business processes, or security practices change. Continued use after publication means the updated policy applies.